Warranty Coverage
• All products sold are covered by a limited warranty against manufacturing defects, in accordance with the Consumer Protection Act 1999 (Malaysia).
• Warranty period varies by product and will be stated on the product page, invoice, or warranty card (if applicable).
• The warranty does not cover normal wear and tear, misuse, accidental damage, negligence, or unauthorised repairs or modifications.
Warranty Claim Procedure
• Warranty claims must be submitted within the warranty period.
• Proof of purchase (order number, receipt, or invoice) is required.
• Customers may be asked to provide clear photos or videos showing the defect.
• Once approved, we will proceed with repair, replacement, or refund, subject to availability and assessment.
After-Sales Services
• After-sales support is provided for all purchases made through our official website.
• Support includes basic troubleshooting, product usage guidance, and warranty enquiries.
• Our customer service team aims to respond within 1–3 working days, excluding weekends and public holidays.
Exclusions
Warranty claims will not be accepted for:
• Damage caused by improper use, incorrect installation, or failure to follow care instructions.
• Damage resulting from external factors such as water, fire, impact, power surge, or natural disasters.
• Products that have been repaired, altered, or tampered with by unauthorised third parties.
• Clearance, sale, or promotional items, unless otherwise stated.
Shipping & Handling
• Customers may be required to bear shipping costs for warranty claims unless the defect is confirmed as a manufacturing fault.
• All warranty claims are subject to inspection and verification before approval.
Rights Reserved
• We reserve the right to reject any warranty claim that does not meet the above conditions.
• This warranty does not affect your statutory rights under Malaysian law.